the privacy commisioner

This blog has been in play for some months. To gain the full story, go to left hand side "blog archive" go to bottom post of January with same title as this Blog and read upwards

18 May 2010


Paul Evans-McLeod
17 Minnie Place
Pukete
HAMILTON 3200

Dear Mr Evans-MCLeOd
• Privacy Commissioner Te Mana Matapoflo MatatapU
Privacy Act Complaint: Paul Evans-McLeOd and Telecom New Zealand Limited

(Our Ref: C/22243)

Thank you for your letter received 12 May 2010.

I have reviewed the information you have provided and noted the comments you have made concerning your complaint about the actions of Telecom New Zealand Limited (“Telecom”). As previously advised, we have also notified Telecom of your complaint and I will be in further contact with you once we receive a respond from Telecom.

However, I note that in your letter under the heading “Principle 6” you have asked that we make a request, on your behalf, for correction of the personal information Telecom holds about you.

With regards to your request for correction, principle 7 of the Privacy Act is relevant. Principle 7 sets out that an individual is entitled to request that an agency corrects the personal information it holds about them. The agency is not required to make this correction, but if it chooses not to do so, then it must attach a statement of correction provided by the individual. The statement of correction provides you with an opportunity to set out your version of events. ~enclose a copy of principle 7 for your information.

However, in order to request that this information is corrected, you must make this request directly to Telecom. Our Office is not in a position to make this request on your behalf.

I hope this letter helps clarify the situation for you. As noted above, we will be in further contact as soon as we receive a response from Telecom.
Sarah Thompson Investigating Officer (Auckland)
End: Principle 7
C/22243/A2251 96

Current telecom participants
Bridgette Dalzell current head of outsourced customer care at telecom New Zealand whom is Michelle Young's direct report at time of incident
Michelle Young call center manager Hamilton call center, whom is Shaun Hoults direct report at time of incidents
Shaun Hoult team manager weekend team Sat-Tues Hamilton
Iain Galloway HR representative spends a lot of time in Hamilton
Hannah Sullivan HR Telecom instruction person to lawyer John Rooney
John Rooney Telecoms legal representative partner in Simpson Grierson