Digital serfdom on the road to perdition

    Digital serfdom on the road to perdition / or Telecom ethically compromised.

Beware the ethics of those that manage.

Beware the duplicity of the dollar driven bottom line

telecom a big player on the small New Zealand share market.

Has most recently been in the news for its proposed removal of 1500+ employees, coupled with a revelation that 2700 almost 50% of its staff are on $100000+.

The corporate headquarters costing in excess of $250 million.

All whilst the remainder of the country fights its way out of a recession.

One can reflect on what this represents, in image and brand, and how.

And why it seems somewhat out of kilter.

Myself , I do not need to, I have experienced the ethic, and the morality sacrificed for process, policy and profit.

Commenced some 40+ years ago with the then Post Office or the P and T

Worked in the outside plant area, and ultimately a 123 call centre.

Had been a loyal employee for the 39+ years... and then disaster.

Suffered a heart attack, recovered; returned to work...and then false accusations and micro management , ultimately exhausted exited.

Time allowed healing, reflection and knowledge. Truths revealed in managers own emails , sourced via the provisions of the privacy act.

Learned of a boot camp, attended by all managers, whom were instructed in order to motivate the remainder , exit a person from each team.

Those that remain within the digital serfdom will remember the “cleansing” that occurred, when and who, by whom

My own exit and micromanagement to achieve it now more sharply in focus.

I have in my more idle moments reflected on this and other aspects of the call centre culture.

With its cadres, scripted conversations and the micromanagement aspects.

For a entity in the capitalist environment it bears a resemblance to aspects of its polar opposite, communism, defined by group think, and re-education of dissidents by repetitive indoctrination (micro management) to repress and discipline on “trumped up charges” , mine as  detailed within this blog a non existent verbal compliant.

I note other similarities, the excess’s of those in power, the edifices built to exult them.

But what of those that deliver on the front line....now all are micro managed as the scramble to claw back the squandered profit commences.

, but the edifice remains proclaiming ....what?

You decide...


Be very aware  some if not all of the names below are the subject of a still open complaint for fraud with the Hamilton police

Bridgette Dalzell :current head of outsourced customer care at telecom New Zealand whom is Michelle Young's direct report at time of incident



Michelle Young :call centre manager Hamilton call centre, whom is Shaun Hoults direct report at time of incidents



Shaun Hoult: team manager weekend team Sat-Tues Hamilton



Iain Galloway HR representative for in Hamilton



Hannah Sullivan HR representative head office