Saturday, January 16, 2010

a letter to the department of labour

Please see attached letter

With regard to the second to last paragraph

“An adjustment was made to the settlement payment “

Her knowledge of this “PAYMENT” and the writer of the letter on her behalf Janice Hull indicates to me a breech on the part of Hannah Sullivan

I know you might feel I am being pandantic but it was made very clear that all was confidentail to the mediation particpants no one else so why are these people aware of it

Telecom seems to have a very chavlier attitude towards the process

Do they believe that their position within the company absolves them

Interesting what is going on here, process appears to have replaced morals and ethics..but interigity as well

History shows the lie to this justification, and individuals gullibility in believing it absolves them. It doesn’t

Should they not be fined under the act section 141 $3000 to each party ALL THREE and is that that not the department of labor’s responsibility or is it mine to make a complaint and if so who to




Current telecom participants
Bridgette Dalzell current head of outsourced customer care at telecom New Zealand whom is Michelle Young's direct report at time of incident
Michelle Young call center manager Hamilton call center, whom is Shaun Hoults direct report at time of incidents

Shaun Hoult team manager weekend team Sat-Tues Hamilton

Iain Galloway HR representative spends a lot of time in Hamilton

not a good day..but it got better..MP's Care

Having recovered my health I decided to re-enter the work force.
Some days are not good as you get alot of rejection

I,m lucky, the fact that I have had a lot of life experience,can cope with it
but some days it just confounds me how people can come up with thier decisions.

This latest rejection incensed me enough to write a letter to the editors of all national and regional papers.

Nobodies Child was the heading


After being micromanaged (yes they admitted it I was being micromanaged )out of job with a company I served faithfully for 39 years and 3 months refer blog http://hwyop.blogspot.com/ start from first blog.."Hoist with your own petard..Telecom NZ and me. 2/1/2010.

Having had my life plan altered by these circumstances beyond my control, I have spend the last four months recovering my health, resting and reevaluating my life

I have found myself on the dole

It been a illuminating experience.
No really.
Sitting in the WINZ office, watching the interactions between staff and clients viewed thru a jaundiced but perceptive eye puts you thru the whole spectrum of human emotions, as humanity such as myself find themselves requiring the states assistance.

Many happily demand it as their perceived right,others are embarrassed to find themselves there

Me I am ambivalent

Recently I applied for a job as a customer service representative in the local winz call center considering my last 12 years where served in my previous employers call center and my long service with my previous employers I assumed that I stood a chance.

You can imagine my surprise when I received the following email “All applications received for this position have now been reviewed and considered against the selection criteria agreed by the interview panel “We regret to advise that on this occasion, your application has not been shortlisted for an interview"

Bugger back to, sleeping in till noon, no wonder the country is stuffed

I sent it to family and friends.

One who has incidentially,suffered a simmilar experience with telecom replied.

with.

"Gidday Paul.
Oh I so know where you are coming from.
Visiting the winz office is an experience. I’ve now invested in cut off jeans, a dirty singlet, bare feet, tattoos and have 4 screaming kids on retainer. This way, I will feel more comfortable walking into the place. Going neatly dressed (with shoes) is for the beginners !!

I was rung twice by some guy called Frank advising of the call centre job and that I should apply. (it closed today). I had to remind frank he had rung me already last week so didn’t need a reminder. I did question why he needed me to confirm my home phone number when that’s the number he rang me on !! And trying to get my correct birth date listed, well I give up. After supplying birth certificate, passport & drivers licence, it is still wrong after 4 years. I think their aim is to piss us off enough to make us work harder at getting a job ourselves as quick as pos. I didn’t apply for that job there. I’m over call centres for ever.

Good luck mate.

Keith

another friend added his experiences and was incensed enough to add his experiences and send it to all Members of Parliament.

Within an hour I had recieved this.

I am very very impressed


Dear Paul,

Your "letter to the editor" email has been passed onto me by Nigel.

First of all I want to congratulate you for putting your story "out there" as I appreciate that is not any easy thing to do.

The next thing I want to check is if you are getting the support from WINZ that you need as a client of theirs, as one of my jobs as a Hamilton MP is to assist local people in dealing with Government departments.

Let me know if you would like to meet to discuss any of these issues.

Kind regards,
Sue Moroney
Hamilton-based Labour MP


This whole blog thing is starting to gain a life of it own.

I am endevouring to obtain a list of the email address,s of my former workmates and or perhaps the email address's of the whole of telecom (can any of the readers help me with that) as it is my perfound belief, others would be very interested in how long term employee's are treated on the whim of senior management.

Those that I have talked to already are alarmed,upset and are forming a whole diferent view of managers as some of the particpants are known to them

Though in hindsight those of you that are current employees are free to pass it amongst your selves, home email only, remember management and definitely Bridgette Dalzell did with regard to my emails (see earlier blog for details)






Current telecom participants
Bridgette Dalzell current head of outsourced customer care at telecom New Zealand whom is Michelle Young's direct report at time of incident
Michelle Young call center manager Hamilton call center, whom is Shaun Hoults direct report at time of incidents

Shaun Hoult team manager weekend team Sat-Tues Hamilton

Iain Galloway HR representative spends a lot of time in Hamilton

Truth.

All truth, goes through three steps
First, it is ridiculed.
Second, it is violently opposed.
Finally, its is accepted as self evident.

Arthur ScCurrent

telecom participants
Bridgette Dalzell current head of outsourced customer care at telecom New Zealand whom is Michelle Young's direct report at time of incident
Michelle Young call center manager Hamilton call center, whom is Shaun Hoults direct report at time of incidents

Shaun Hoult team manager weekend team Sat-Tues Hamilton

Iain Galloway HR representative spends a lot of time in Hamilton
hopenhaur.

Culpability

In order to live in emotional equilibrium, our beliefs and behavior must be in harmony.If we do not conform our behavior to our beliefs, we must adjust our belief to accommodate our behavior.

Interesting what is going on here, process appears to have replaced morals and ethics..

History shows the lie to this justification, and individuals gullibility in believing it absolves them.

Friday, January 15, 2010

ruth nelson,s reply

This blog has been in play for some months to gain the full story go to left hand side blog archive go to bottom post and read upwards




ruth is a very hard working lady she accessed and opened my email at 9.51pm on the day i sent it

she was either working very late at the office or she was accessing and clearing her emails before she retired for the night i,m vey impressed i must say
we just may have found someone who will listern we will give her time in her busy schedule to consider her and telecoms options


Current telecom participants
Bridgette Dalzell current head of outsourced customer care at telecom New Zealand whom is Michelle Young's direct report at time of incident
Michelle Young call center manager Hamilton call center, whom is Shaun Hoults direct report at time of incidents

Shaun Hoult team manager weekend team Sat-Tues Hamilton

Iain Galloway HR representative spends a lot of time in Hamilton

Thursday, January 14, 2010

letter to paul reynolds

This blog has been in play for some months to gain the full story go to left hand side blog archive go to bottom post and read upwards






the reply in part came from paul reynolds via Jan O'neil via a lacky in the HR dept
I am unable to copy and paste,due to formatting issues but here is my response.

IT REPEATS SOME OF MY ISSUES


Thank you for your letter of 04dec 09

With respect I find your letter patronizing and evasive with a tone of subtle bullying

You do Paul Reynolds, his position ,and the company a disservice by its dismissive reply



out of fairness to Paul Reynolds only because I perceive that the dismissive reply was not his intent I am asking just answer the questions

is it too much to ask to be treated with honesty integrity and transparency

I am disappointed to note the failure to address any of the legal questions I have raised why are they being ignored none of us is above the law

Yes you are completely correct

“almost all the matters I raised in my email have been discussed at the mediation of 17th august 2009”

However the important ones where not

Having sort advice as to the legality of telecoms actions I’m not concerned with claiming against the company or re litigating I am raising the issue about the legality/illegality of actions by some of the participants with in the process. and the possible failure of the company to hold them accountable under law


I did NOT agree to accepting illegal acts against me

I seek clarity as to why I’m held accountable for my misdemeanors yet others within the company are not held accountable for theirs, even when some appear to have the appearance of them failing to follow procedures and possibly the law

the questions that the company has failed to answer are these

“With a sensible manner I informed them that some of the issues they were penalizing me , none of the site of approximately 180 people were doing correctly, that Terry Wilson another site manager had monitored the entire site and nobody was performing their duties to the same exacting standards I was being held accountable to ( how fair is that) “

can the company explain why was I was the only person held to these exacting standards that lost his job why aren’t others who failed in the same manner (approx 180 of them) weren’t penalized

Can the company also explain why shouldn’t I construe the actions against me as victimization or discrimination as to my age and the age of my contract on the part of Bridgette Dalzell and the three others involved in the process following her direction

“I was aware that management was reading my personal emails from work to my friends and family. How did I become aware , one of my friends was perceived to be my lawyer .

“Bridgette Dalzell had the unmitigated gall and audacity to email him directly requiring him to confirm his position as my lawyer I have the email “

She doesn’t have this right, it is a breach of the privacy act she certainly doesn’t have the right to email my “lawyer” directly that’s is definitely illegal why hasn’t she been held accountable

“I left that meeting, more than a little annoyed, micromanaging is work place bullying, work place bullying is a stressor, stress in the workplace is a hazard under the 2002 health and safety amendment act it is supposed to be addressed migrated and or reduced NOT USED TO TORTURE A WORKER “

“To confirm my thoughts I expressed them to Bryan Abraham Telecoms national manager health and safety he replied in the affirmative I was completely right in my thinking “

“advised Iain I has emailed him a copy of the e-mail from Bryan Abraham.” Can Iain explain his actions as to why even with a document from another within your own department why the process wasn’t stopped and apology made and why even when I offered them a easy out they continued to breach the act by immediately issuing a final written warning

“I hadn’t even had the courtesy of a second written warning” explain why procedure wasn’t followed

“Telecom had the cheek to imply to the Department of Labor that they had taken” all practicable steps” a DOL requirement to alleviate the problems yet when faced with two doctors letters stating the stress of micromanaging was badly effecting my health and marriage they didn’t take the practicable step of stopping it and they continued to table their actions in their minutes.”

Why didn’t they just stop it .can someone please answer that why isn’t stopping the micromanaging considered a practicable step? why is it excluded from being a practicable step if it is a practicable step why wasn’t it applied again its illegal it’s a failure under the act why haven’t all the participants been held accountable

From: Jan ONeill [mailto:Jan.ONeill@telecom.co.nz]
Sent: Friday, 11 December 2009 3:03 p.m.
To: 'Paul Mcleod'
Subject: RE: reply to letter 04 dec09

Dear Paul

Thank you for your email. As stated in my previous letter Telecom believes it dealt with you in good faith throughout the mediation process and in signing the settlement agreement both parties agreed to settle all matters between them. The payment made to you by us under the settlement agreement was in full and final settlement of all current or future claims you may have against the Company and it is simply not open to you to re-open claims, re-litigate them or raise new claims. Accordingly we believe this matter is at an end and neither myself or other Telecom executives or managers will be responding to any further correspondence from you.

I wish you all the best.

Kind regards
Jan
not a bad piss off letter is it bascially she is saying fuck off and dont bother telecom or me again pretty bad really for 39 plus years service

how do you think the general public would feel when all this comes to thier attention

heartless bartards


HOW DOES SHE KNOW A PAYMENT WAS MADE I THOUGHT THE MEDIATION WAS CONFIDENTIAL TO ALL PARTIES SHE WASNT THERE DONT THEY FOLLOW THE RULES

SHE IS CORRECT BUT WE ARE AWARE THAT AGREEMENT WAS MADE UNDER DURESS

From: Paul Mcleod [mailto:paul.evans-mcleod@xtra.co.nz]
Sent: Sunday, 13 December 2009 9:10 a.m.
To: 'Jan ONeill'
Subject: RE: reply to letter 04 dec09

Dear Jan

I can only reiterate that I do not wish to re-open claims or to re-litigate or to raise new claims I only seek clarity around
“the legality/illegality of actions by some of the participants with in the process. and the possible failure of the company to hold them accountable under law”


The companies refusal to respond to further correspondence disappoints so the only recourse left open to me is to express my concerns to the board and the minister
I again note your best wishes and wish you all the best for Christmas New Year and the future

warm regards
Paul
17 Minnie Place
Pukete
Te Rapa
Hamilton
New Zealand

Phone 0064 7 8494584
Mobile 0272423017
Paul.evans-mcleod@xtra.co.nz

So I rest today my concerns as you would have picked up are now with the minister

I am shortly to send a email to Ruth Nelson, head of complaince for telecom seeking further explanations.



Current telecom participants
Bridgette Dalzell current head of outsourced customer care at telecom New Zealand whom is Michelle Young's direct report at time of incident
Michelle Young call center manager Hamilton call center, whom is Shaun Hoults direct report at time of incidents

Shaun Hoult team manager weekend team Sat-Tues Hamilton

Iain Galloway HR representative spends a lot of time in Hamilton

all practicable steps”

This blog has been in play for some months to gain the full story go to left hand side blog archive go to bottom post and read upwards



Telecom had the cheek to imply to the Department of Labor that they had taken” all practicable steps” a DOL requirement to alleviate the problems

Yet when faced with two doctors letters stating the stress of micromanaging was badly effecting my health and marriage they didn’t take the practicable step of stopping it and they continued to table their actions in their minutes.


Why didn’t they just stop it .can someone please answer that.



I KEEP ASKING WHY WASNT JUST STOPPING THE MICRO-MANAGEMENT CONSIDERED A PRACTICABLE STEP

THATS ANOTHER QUESTIONS THATS ON THE DEPARTMENT OF LABOURS DESK AS WELL AS THE MINISTER REPONSEABLE FOR SAID DEPARTMENT




What would a judge in the employment court think of that? What would the public

THOSE WATERS WILL BE TESTED IN THE COMING DAYS





Current telecom participants
Bridgette Dalzell current head of outsourced customer care at telecom New Zealand whom is Michelle Young's direct report at time of incident
Michelle Young call center manager Hamilton call center, whom is Shaun Hoults direct report at time of incidents

Shaun Hoult team manager weekend team Sat-Tues Hamilton

Iain Galloway HR representative spends a lot of time in Hamilton