reply from telecom

FINALLY RECEIVED REPLY FROM TELECOM
THESE PEOPLE ARE BOARDING ON CONSPIRACY TO PERVERT THE COURSE OF JUSTICE
WORD TO THE WISE
In any disciplinary proceeding ensure that you get copies of the originals in any and all formats, it will avoid the disingenuous replies as per below
THEY HAVE DUG THEMSELVES ANOTHER HOLE YET AGAIN

JOHNS REPLY  IS IN PDF  FROM SO I UNABLE TO COPY AND PASTE

HOWEVER  A READ OF OUR REPLY WILL ILLICIT ENOUGH INFORMATION
THOSE OF YOU THAT WORK FOR TELECOM AND KNOW THE PROCESS WILL SEE THE MASSIVE  HOLES IN THEIR ARGUMENT

HERE IS OUR RESPONSE

John,
Thank you for the response
I note your client now advises that the audio tapes are no longer in existence.

Next you will be advising that no notes , or any paper trial exists on everything requested.

The complete information in whatever format was requested at the instigation of the proceedings well over three years ago, now you advised they have been destroyed or removed.

Your client will therefore be required to fully explain the non production in the first instance. Indeed not only to myself but to the appropriate official agency with whom I am laying the complaint.
I have no recollection of the audio files being played to me.
Logic would suggest,that if the audio file of the compliant from the intellectually handicapped girl had been played to me, that I would have immediately advised the obvious discrepancies previously advised.
Your client was repeatedly requested for all of the above within the meeting..This they chose to ignore....Logic again suggests that why would I continually ask for them if they were produced.

The following specifics were requested within the overall wide-ranging requests for information in whatever format.
Please advise the timeframe in which they will be supplied.
The exact and complete detail in how when, why and in what context , has not been supplied but rather redacted versions; which could by omissions not give a complete and accurate picture, and may thus influence external judgements.
so to avoid further confusion for each instance can the following be provided
• audio copy from Telecoms system of the complaint in full
• time stamped
• extension number it was received on
• person whom received the call so its veracity can be established
• the complete and original copy of notes taken, in whatever format, including hand written, memo screen but not excluding any other form of communication.
• correspondence between that person and management in whatever format
• correspondence of management pertaining to the specific complaints in whatever format
• correspondence in regard to what actions were taken by whom within management
• indication by time and date stamp that it was addressed to/with myself within 48 hours of the “incidents” occurring as is required
• What action was taken by senior management with the individual customers to resolve their complaints, and the context my name was mentioned in whatever format or communication medium?
• Any other relevant information in the paper trail, or procedural process from reception of the compliant to its satisfactory conclusion with the customer.
• Advice that the customer was satisfied with the resolution.
•
•
• As you maybe aware John I was employed by Telecom for 39 plus years and for some considerable time in the call centre.
• I have a understanding on what is required within the various systems that log and annotate all calls and interactions.
•
• Warm regards
• Paul


IN SIMPLE ENGLISH HIS REPLY WAS CRAFTED BY HR WHO HAVE  A LIMITED KNOWLEDGE OF THE PROCESS

TELECOM NOT ONLY ENCOURAGES STUPID IT PROMOTES IT
Be very aware  some if not all of the names below are the subject of a still open complaint for fraud with the Hamilton police

Bridgette Dalzell :current head of outsourced customer care at telecom New Zealand whom is Michelle Young's direct report at time of incident



Michelle Young :call centre manager Hamilton call centre, whom is Shaun Hoults direct report at time of incidents



Shaun Hoult: team manager weekend team Sat-Tues Hamilton



Iain Galloway HR representative for in Hamilton



Hannah Sullivan HR representative head office