a fresh perspective, and a focused approach

TELECOM AND ME

An independent investigator has provided a fresh perspective, and a focused approach
He has quickly moved to the essence of the issue and the means to bring it to a head
In short
Place the intellectually handicapped girl on the stand in court
It will very quickly become apparent if she placed a verbal compliant or not

If not, then Telecom as a corporate has knowingly and deliberately took advantage of a person with an intellectual disability , in their use of her identity with out her knowledge (identity theft) to compile a purported verbal complaint to effect your exit through a disciplinary proceeding fraudulently.

It will be a media feast..given the size of the bully and the impact on this innocent participant.
there will shortly be an approach to the participants involved in these events, by those now assisting me

the reality these people lack scruples or morals or empathy they live among us and guide us in our work but its not leadership is it there you have the essence people this is how low they stoop




Be very aware  some if not all of the names below are the subject of a still open complaint for fraud with the Hamilton police

Bridgette Dalzell :current head of outsourced customer care at telecom New Zealand whom is Michelle Young's direct report at time of incident



Michelle Young :call centre manager Hamilton call centre, whom is Shaun Hoults direct report at time of incidents



Shaun Hoult: team manager weekend team Sat-Tues Hamilton



Iain Galloway HR representative for in Hamilton



Hannah Sullivan HR representative head office

Feedback received

Feedback received latest  re entries on hwyop blog and Facebook

• What individual , team, site and corporation believes this callous use of a disadvantaged girl , without her apparent knowledge is acceptable on any level
• The short changing of the less than foot long Subway sandwich, and the publication of the photo showed the power of the internet to effect change..so your comparison is spot on...we need a name now , who acts in this way
• The House of representatives petition , what an excellent idea , Politicians recognize BS
• Did the girl get an apology  
• Pretty easy to prove one way or the other “Ask the girl involved”
• The power of the people outweighs that of the people in power..Corporates beware
• We have choice in todays world with regard to our telecommunications provider..who would chose a business with this ethic
• Telecom site indicates that they sponsor those with disabilities, if they have used this individual in this way...and its proven...what does that say
• Is the individual, a rogue employee
• What is it like to work at this site , company

 

Be very aware  some if not all of the names below are the subject of a still open complaint for fraud with the Hamilton police

Bridgette Dalzell :current head of outsourced customer care at telecom New Zealand whom is Michelle Young's direct report at time of incident



Michelle Young :call centre manager Hamilton call centre, whom is Shaun Hoults direct report at time of incidents



Shaun Hoult: team manager weekend team Sat-Tues Hamilton



Iain Galloway HR representative for in Hamilton



Hannah Sullivan HR representative head office

 

 

he reality of missed placed loyalty

·         clock is ticking shaun nothing personal just business

These are genuine people Shaun who have joined the cause

The journo referred  to has won major awards

Nearly four years ago you people gave me a choice

Resign or be dismissed

Now the choice is yours confess resign or let everything follow the course telecoms instruction agent is leading all of you down

Which will be court and perhaps a conviction your life tossed away for michelle and Bridgette  bidding like they give a shit about you

you know me Shaun you once commented i was like a little fox terrier when something pissed me off i would grab hold of it an never let it go

your and other action impugned my name for honesty and integrity did you really think i would just stand by and let you get away with

Lynette Robinson Keep going Paul. There are hundrds of us quietly backing you and withdrawing our business with Telecome.

Like · Reply · 9 hours ago..Paul Evans-mcleod cheers lyn they couldnt even be upfront baout the latest xtra email problem

Like · Reply · 5 hours ago · Edited..Lynette Robinson Now that my book is published I might even do an investigative piece on this. I know a journo who may help.

Unlike · Reply · 1 · 5 hours ago..Paul Evans-mcleod have volumes of evidence happy to share all time they where sorted bring it on

Like · Reply · 4 hours ago..Lynette Robinson Just let me get though my marketing programme and then I will be in touch. This will make a wonderful David and Goliath piece. Take care.

Smoke and mirrors vs Facts and logic.

Smoke and mirrors vs Facts and logic.

My counsel has amongst many of his succinct or pithy sayings that has some proven truth to them, the following.

Deal in facts , argue with logic.

Logic indicates that I ;when in the presence of witness’s ,listened to a verbal complaint , from an intellectually handicapped girl, that was at complete variance to the original interaction, that both I and my witness would have immediately questioned the discrepancy, and wished it verified.

Logic indicates  that if such a conversation warranted my exit, it would be retained, as a documented as true and correct verbatim transcript and undergone a rigorous and prescribed process and oversight, all of which would be documented , filed and conferred about, with appropriate views expressed , and actions agreed on.

None of this documentation is available yet....(and indeed I never listened to the verbal complaint, but did repeatedly ask for it or a transcript)

If the response is , it is no longer available

Logic then asks, why was it not made available with the original privacy requests at the onset of this farce.

A question .....What degree of evidence will a competent lawyer or the House of representatives require.

If it can be shown that the intellectually handicapped girl never made a verbal complaint, easily enough verified with a simple question to her,,,it would be prominent in her mind even after time has elapsed

....what then is the appropriate action for a corporate to take.

And how far reaching does the accountability lie.

When in todays multi media , internet connected world.. a foot long subway sandwich lacking an inch or so off the stated length....the public decides...

Be very aware  some if not all of the names below are the subject of a still open complaint for fraud with the Hamilton police

Bridgette Dalzell :current head of outsourced customer care at telecom New Zealand whom is Michelle Young's direct report at time of incident



Michelle Young :call centre manager Hamilton call centre, whom is Shaun Hoults direct report at time of incidents



Shaun Hoult: team manager weekend team Sat-Tues Hamilton



Iain Galloway HR representative for in Hamilton



Hannah Sullivan HR representative head office

DEEPER AND DEEPER INTO THE HOLE

TELECOM JUST KEEPS DIGGING IT SELF DEEPER AND DEEPER INTO THE HOLE
Collateral Damage
We have thus far
• Acknowledgement from Telecom that there are two verbal complaints
• Acknowledgement via latest correspondence that any audio files are no longer available
It is probable that Telecom will now provide a disingenuous reply regarding any documentation surrounding the verbal complaints
All of which will be tested in the future as the appropriate authorities, with whom I am laying the complaints will require sworn statements which if these lack veracity will result in penalties under the Crimes Act. Indeed, there is a view that these are possible already.
Obviously the intellectually handicapped girl, whom purportedly laid the verbal complaint will be asked to respond within these proceedings.
There is sufficient reference within the generated correspondence of this girls’ particular complaint, its non production will raise extremely serious legal issues across several areas of law.
Hence collateral damage wrought amongst the individuals concerned and not the least within the media, if it is possible to show that Telecom used a person with a disability to their advantage , in creating this farce.
  Be very aware  some if not all of the names below are the subject of a still open complaint for fraud with the Hamilton police

Bridgette Dalzell :current head of outsourced customer care at telecom New Zealand whom is Michelle Young's direct report at time of incident



Michelle Young :call centre manager Hamilton call centre, whom is Shaun Hoults direct report at time of incidents



Shaun Hoult: team manager weekend team Sat-Tues Hamilton



Iain Galloway HR representative for in Hamilton



Hannah Sullivan HR representative head office

reply from telecom

FINALLY RECEIVED REPLY FROM TELECOM
THESE PEOPLE ARE BOARDING ON CONSPIRACY TO PERVERT THE COURSE OF JUSTICE
WORD TO THE WISE
In any disciplinary proceeding ensure that you get copies of the originals in any and all formats, it will avoid the disingenuous replies as per below
THEY HAVE DUG THEMSELVES ANOTHER HOLE YET AGAIN

JOHNS REPLY  IS IN PDF  FROM SO I UNABLE TO COPY AND PASTE

HOWEVER  A READ OF OUR REPLY WILL ILLICIT ENOUGH INFORMATION
THOSE OF YOU THAT WORK FOR TELECOM AND KNOW THE PROCESS WILL SEE THE MASSIVE  HOLES IN THEIR ARGUMENT

HERE IS OUR RESPONSE

John,
Thank you for the response
I note your client now advises that the audio tapes are no longer in existence.

Next you will be advising that no notes , or any paper trial exists on everything requested.

The complete information in whatever format was requested at the instigation of the proceedings well over three years ago, now you advised they have been destroyed or removed.

Your client will therefore be required to fully explain the non production in the first instance. Indeed not only to myself but to the appropriate official agency with whom I am laying the complaint.
I have no recollection of the audio files being played to me.
Logic would suggest,that if the audio file of the compliant from the intellectually handicapped girl had been played to me, that I would have immediately advised the obvious discrepancies previously advised.
Your client was repeatedly requested for all of the above within the meeting..This they chose to ignore....Logic again suggests that why would I continually ask for them if they were produced.

The following specifics were requested within the overall wide-ranging requests for information in whatever format.
Please advise the timeframe in which they will be supplied.
The exact and complete detail in how when, why and in what context , has not been supplied but rather redacted versions; which could by omissions not give a complete and accurate picture, and may thus influence external judgements.
so to avoid further confusion for each instance can the following be provided
• audio copy from Telecoms system of the complaint in full
• time stamped
• extension number it was received on
• person whom received the call so its veracity can be established
• the complete and original copy of notes taken, in whatever format, including hand written, memo screen but not excluding any other form of communication.
• correspondence between that person and management in whatever format
• correspondence of management pertaining to the specific complaints in whatever format
• correspondence in regard to what actions were taken by whom within management
• indication by time and date stamp that it was addressed to/with myself within 48 hours of the “incidents” occurring as is required
• What action was taken by senior management with the individual customers to resolve their complaints, and the context my name was mentioned in whatever format or communication medium?
• Any other relevant information in the paper trail, or procedural process from reception of the compliant to its satisfactory conclusion with the customer.
• Advice that the customer was satisfied with the resolution.
•
•
• As you maybe aware John I was employed by Telecom for 39 plus years and for some considerable time in the call centre.
• I have a understanding on what is required within the various systems that log and annotate all calls and interactions.
•
• Warm regards
• Paul


IN SIMPLE ENGLISH HIS REPLY WAS CRAFTED BY HR WHO HAVE  A LIMITED KNOWLEDGE OF THE PROCESS

TELECOM NOT ONLY ENCOURAGES STUPID IT PROMOTES IT
Be very aware  some if not all of the names below are the subject of a still open complaint for fraud with the Hamilton police

Bridgette Dalzell :current head of outsourced customer care at telecom New Zealand whom is Michelle Young's direct report at time of incident



Michelle Young :call centre manager Hamilton call centre, whom is Shaun Hoults direct report at time of incidents



Shaun Hoult: team manager weekend team Sat-Tues Hamilton



Iain Galloway HR representative for in Hamilton



Hannah Sullivan HR representative head office

letter sent to telecom managment

Date: Tue, 12 Feb 2013 15:00:19 +1300

To all

I find it extremely distressing to hear once again over the last week  site managers at the Hamilton site have yet again acted dishonorably by altering testimony of a incident to again produce revised statements to suit management bias  

Try documents that in realities “don’t exist “

Note details requested of telecoms lawyer in above attachment it’s been a month and still no instructions’ forth coming from management.

Perhaps they can’t find them   yeah right

This happened on your watch, you will now find out your staff knowingly committed fraud,  if you fail to act now the consequences are yours to suffer  completely your choice, these however are the paths the police will be require to take  it is all just a matter of time

It will be revealed either via the privacy commissioner (as I have sent a request for exactly the same to them) telecom now has twenty days to produce or acknowledge their non existence

Their non existence will validate the fraud from the outset this will then satisfy the compliant I have with the police refer complaint   111129/9892

Failure to act will trigger a petition to parliament with the help of sitting MP Tim McIndoe. this will result in question in parliament on the floor of the house

We will be addressing these to the CEO and the board .this will undoubtedly filter down the management hierarchy .we will be alerting the media as well

  

Perhaps you yourself could ask the same of the five participants Bridgette Dalzell, Michelle Young Shaun Hoult, Hannah Sullivan, Iain Galloway if only to reassure yourselves your case is sound 

 

I don’t give a toss whether you follow thru on my suggestion or not, in fact I hope you  don’t, your names will form part of the petition with the fact that I have personally emailed you and advised you my concerns needed a fresh look  thus I am fulfilling the obligations required under the petition

How do I know they don’t exist?

My question in one of the letter above l hints at it


“Of particular interest is the audio of the calls from the intellectually handicapped person, as the intention is to have the content of my initial call with her and her compliant call compared...both will be available via Telecoms recording system, the language and terminology advised as used in the complaint call, is clearly not that of the person with whom I originally interacted.”       

one feels compelled to inquire  .to ..ask whether it is a policy within that site or Telecom that is condoned by management, as repeated instances of it do not reflect well on the processes or the oversight

  

this matter will be put right either by yourselves or the court, again if you fail to act the consequences are yours to suffer  

I’m not threatening, neither am I bluffing I’m acting in my own best interests 

if you wish to correspond with me please have the block removed on my extra email account or phone me 

warm  regards

Paul

Be very aware  some if not all of the names below are the subject of a still open complaint for fraud with the Hamilton police

Bridgette Dalzell :current head of outsourced customer care at telecom New Zealand whom is Michelle Young's direct report at time of incident



Michelle Young :call centre manager Hamilton call centre, whom is Shaun Hoults direct report at time of incidents



Shaun Hoult: team manager weekend team Sat-Tues Hamilton



Iain Galloway HR representative for in Hamilton



Hannah Sullivan HR representative head office