reply from the privacy commissioner.s office

thought that you might be interested in this page from this Privacy commissioner website.
The complaints process
http://www.privacy.org.nz/the-complaints-process/

Paul,

When you make an access request the agency receiving the request is required to address and respond to your request within 20 working days. In your case you have had the initial response so the Privacy Act would now require the information to be provided to you or not provided with a lawful explanation for withholding the information, and this should not take an unreasonable amount of time.

Unreasonable time is not defined in the Privacy act .

So if you believe they have had a reasonable amount of time and you are not satisfied with any response received you may make a formal written complaint to the Privacy Commissioner.

I trust this and the attachment information is useful.

Regards
Fred Henderson
Senior Enquiries Officer
Office of the Privacy Commissioner

the formal complaint is in the post as we speak will publish on blog next week



Current telecom participants
Bridgette Dalzell current head of outsourced customer care at telecom New Zealand whom is Michelle Young's direct report at time of incident
Michelle Young call center manager Hamilton call center, whom is Shaun Hoults direct report at time of incidents

Shaun Hoult team manager weekend team Sat-Tues Hamilton

Iain Galloway HR representative spends a lot of time in Hamilton