i made the paper but they got it wrong

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» I was bullied, says call centre staffer
The Dominion Post Last updated 05:00 08/03/2010SharePrint Text Size Relevant offers
A former Telecom call centre worker says he was bullied into leaving the company and has filed a complaint with the Employment Relations Authority.

Paul Evans-McLeod, who worked in Telecom's Hamilton call centre for 12 years and at the company for 39 years, says he became angry after his bosses did not acknowledge a heart attack that he suffered in 2008.

He says he returned to work feeling "aggrieved" and that affected his work.

"I wasn't giving customers all the details ... I got caught not doing my job."

He was reprimanded for his behaviour and thought that was the end of it but human resources staff kept raising the issue and began to "micromanage" him – pulling him up for looking at a work email while talking to a customer and for voicing concerns about the launch of the XT network, he says.

"It was the micromanaging I couldn't deal with ... in the end they wore me down."

Mr Evans-McLeod took a personal grievance case against the company and reached a settlement in August – the terms of which are confidential – which precluded him from taking further action against Telecom.

But he says his dismissal was unjustified and he believes Telecom acted illegally in the process – by reading and acting on his personal emails.

"I want to clear my name and the sheer injustice of what they got away with to be recognised. My marriage is in tatters because of the stress I've been under for the past six months and I've been told this could be affecting my health."

Call-centre staff were not adequately trained before the launch of Telecom's troubled XT mobile network, he says.

"Some customers had to wait a week before they got it [connected to XT] ... we did not know what was going on."

Telecom spokeswoman Katherine Murphy says Mr Evans-McLeod reached the settlement with Telecom with support from his lawyer and an Engineering, Printing and Manufacturing Union representative. "We can't comment on his current complaint to the Employee Relations Authority as it is before the court."

Call centre staff underwent up to 16 hours of training before the launch of XT, staff were assessed to see if they required more tuition and training continued after the network's debut, she says.

"A launch of that size undeniably brings with it some challenges, however, feedback from staff on the training at the time was positive." bull shit ev erybody including the trainers were bitching it train wreck rushing to towards a landslide


Current telecom participants
Bridgette Dalzell current head of outsourced customer care at telecom New Zealand whom is Michelle Young's direct report at time of incident
Michelle Young call center manager Hamilton call center, whom is Shaun Hoults direct report at time of incidents

Shaun Hoult team manager weekend team Sat-Tues Hamilton

Iain Galloway HR representative spends a lot of time in Hamilton