bona fides

This blog has been in play for some months to gain the full story go to left hand side blog archive go to bottom post and read upwards





the best way to prove my bona fides is to show you my cv

p e r s o n a l d e t a i l s

Full Name: Paul Evans-Mcleod

Address: 17 Minnie Place
Hamilton

Telephone: 078494584
Mobile 0272423017

Email: paul.evans-mcleod@xtra.o.nz

e d u c a t i o n – t r a i n i n g – l i c e n c e s

Sixth Form Certificate

School Certificate – Biology, Science, History & English

Diploma Business Management

Sales and marketing

Advanced Trade Certificate Telecommunications


Vehicle Licence Class 1

e m p l o y m e n t r e c o r d

Telecom NZ
Call Centre Professional

1994 to present

Acheivements:
Advanced Technical Knowledge of Telecom Residential services, Mobile phones etc
Ranked 15th Nationally in my First year
Ranked Top Rep in Hamilton in the Second year
Ranked Runner up Top Sales rep Nationally in the third year
Top Tolls acheiver
Top rep for the Hamilton site 3 years in row competing against a staff pool of approx 250 -300.
Saved Telecom $3.8 million two years ago, after my analysis proved a correction needed to be made with one of their marketing projects


Key Responsibilities:
Provide Telecom Residential customers with exceptional Service and support.
Achieve Sales targets
Increase Market Share


NZPO / Telecom

Role:
Trainee Lineman
Skilled Lineman
Foreman
Senior Foreman
Service Order controller for more than 20 x 2 and 3 man Teams



May 1970 - November 1994
Staff
Up to 10 Technical staff


Responsibilities
· Originally trained in the NZPO/ Telecom. This included Cable jointing and faults, Line faults, Installation and maintenance of the telecom network and telephone systems.

Management of projects and technical teams

Project management



c o m p u t e r k n o w l e d g e

Microsoft Word
Microsoft Email & Internet
Database management
Project management
Telecom databases




r e f e r e e s
Will be supplied when required

Current telecom participants
Bridgette Dalzell current head of outsourced customer care at telecom New Zealand Michelle Youngs direct report at time of incident
Michelle Young call center manager Hamilton call center
Shaun Hoults direct report at time of incidents
Shaun Hoult team manager weekend team sat- tues Hamilton
Iain Galloway HR representative spends a lot of time in Hamilton