telecom code of ethics

This blog has been in play for some months to gain the full story go to left hand side blog archive go to bottom post and read upwards




Now before we enter into the guts of what happened from here on in.

I would like to take a moment to consider telecom code of ethics, as you peruse the details in the oncoming days or months consider at each turn

Were the code of ethics honored and adhered to.

All I will do is table what happened and leave you to form your own opinions.

If you believe in your own mind that they have been breached, an avenue you might like to consider is contacting telecoms head of group compliance

As his/her title suggests this is the area where possible wrongs could be righted

The telecom code of ethics is the framework of the standards that employees of telecom are expected to conduct their professional lives by and has been approved by the board

Telecom people must familiarize themselves with telecoms’ values as they govern their behavior while the are employed by telecom

Under section 5 behaviors

It says in part

Telecom people will

Undertake their duties in accordance with telecom values

Conduct themselves in a way that demonstrates that their honesty beyond question and will not commit behavior that has the potential to bring telecoms image into disrepute

Deal honestly with telecoms people

Undertake their duties with care and diligence

Value individual’s differences and treat people with respect in accordance with telecoms equal opportunities and anti harassment and discrimination policies

Current telecom participants
Bridgette Dalzell current head of outsourced customer care at telecom New Zealand whom is Michelle Young's direct report at time of incident
Michelle Young call center manager Hamilton call center, whom is Shaun Hoults direct report at time of incidents

Shaun Hoult team manager weekend team Sat-Tues Hamilton

Iain Galloway HR representative spends a lot of time in Hamilton