reply to email from customer complaint division

Dear Paul

Please find below the email guidelines discussed.

Also as advised the on-line complaints form on the Telecom website is not the correct format for an HR related issue and as such I have closed the complaint.

Regards Tanya

Received a prompt reply from the customer complaint division, a nice lady named Tanya gave me a call followed up by an email ,they continue to provide good service something that HR, lacks they seem to ignore it or have their own set of rules if the don’t feel like answering then they just don’t .unfortunately is a trait followed by a lot in senior management so much for all the lectures and admonishments we always got about honesty sincerity responsibilities etc

The email previously sent off regarding a check of circumstances visa vie their code of ethics supported by the board has received no reply as yet but they are busy people

I’m off to buy some shares in telecom so i qualify to attend the next agm lucky they not worth much aye



Current telecom participants
Bridgette Dalzell current head of outsourced customer care at telecom New Zealand whom is Michelle Young's direct report at time of incident
Michelle Young call center manager Hamilton call center, whom is Shaun Hoults direct report at time of incidents

Shaun Hoult team manager weekend team Sat-Tues Hamilton

Iain Galloway HR representative spends a lot of time in Hamilton