This blog has been in play for some months to gain the full story go to left hand side blog archive go to bottom post and read upwards
Now before we enter into the guts of what happened from here on in.
I would like to take a moment to consider telecom code of ethics, as you peruse the details in the oncoming days or months consider at each turn
Were the code of ethics honored and adhered to.
All I will do is table what happened and leave you to form your own opinions.
If you believe in your own mind that they have been breached, an avenue you might like to consider is contacting telecoms head of group compliance
As his/her title suggests this is the area where possible wrongs could be righted
The telecom code of ethics is the framework of the standards that employees of telecom are expected to conduct their professional lives by and has been approved by the board
Telecom people must familiarize themselves with telecoms’ values as they govern their behavior while the are employed by telecom
Under section 5 behaviors
It says in part
Telecom people will
Undertake their duties in accordance with telecom values
Conduct themselves in a way that demonstrates that their honesty beyond question and will not commit behavior that has the potential to bring telecoms image into disrepute
Deal honestly with telecoms people
Undertake their duties with care and diligence
Value individual’s differences and treat people with respect in accordance with telecoms equal opportunities and anti harassment and discrimination policies
Current telecom participants
Bridgette Dalzell current head of outsourced customer care at telecom New Zealand whom is Michelle Young's direct report at time of incident
Michelle Young call center manager Hamilton call center, whom is Shaun Hoults direct report at time of incidents
Shaun Hoult team manager weekend team Sat-Tues Hamilton
Iain Galloway HR representative spends a lot of time in Hamilton
Monday, January 4, 2010
suspicous as to thier intent
This blog has been in play for some months to gain the full story go to left hand side blog archive go to bottom post and read upwards
Why was I suspicious as to their intent?
Well no matter how many of us think we are indispensible we are not, people at the national level very rarely interact or communicate with those of us at the coalface as directly as this.....!!!!!!!!
Why.
because the majority of us are just not going to be around that long, national mangers recognize that and simply put have a cost benefit ratio worked out in their heads
After approximately 18 months you are past your use by date, you have earned enough if you are a half decent rep to repay the investment they have made in you.
Its that simple
I have friends that have been told that directly by managers when they have challenged a change in process/shifts that may or may not affect their work/life balance.
Besides I never saw a national manager when I was top of the heap, why would one want to see me now.
I mean, go figure
I already had most of the answers I was looking for in regard to the questions around redundancy.
It took months and was like pulling teeth to get.
So
It was very clear to me there was another agenda, their actions before and after the meeting belied the words that were spoken.
I mean really did they think I was that stupid.
why the sudden interest in answering my questions.
It required a hour and half trip to tell me something that could have been answered with a quick email or a phone call.
So again wtf
Plus remember all this was happening within weeks of my returning from a heart attack.
Not even the site managers had bothered to contact me send flowers or a bunch of grapes.
The thought never even crossed their minds .
This to a person who had only had two days sick leave in twelve years and had accrued 90 days sick leave in a site where most have used their allotment before they have even finishe training.
And suddenly everybody wants to meet me.
I mean really wtf.
Suddenly I'm that special.
Yeah right.
It was the national managers first lie "she wanted to meet me"
yeah right
She didn’t want to meet me.
She wanted to address another agenda.I suspected that it was something to do with my refusal to be chastised for the behavior referred to earlier.
I was of the thought that Michelle Young the site manager hadn’t taken kindly to me refusing to discuss same and had decided to bring in the big guns.
So I decided to test the waters at the meeting and see what transpired.
I attended the meeting , was introduced to the participants , initial discussion centered on my contract and redundancy payments, as I am/was on a very very old contract ,called the expired collective , a complex document so old that not a lot of people are aware of it, the size (90 pages long).
At that time Telecom had outsourced to Manila and I was concerned as to the ramifications and outcomes of that decision, especially at 57.
We settled all the outstanding issues and Bridgette agreed to have HR work out my redundancy to a certain date on the condition I understood it was just an example and that redundancy was not being offered at that time (nor has it since)
All this could have been addressed promptly and quickly months earlier.
I was patiently waiting for the penny to drop and sure enough it transpired exactly as I thought it would.
Low and behold Bridgette then wanted to address my lack of performance alluded to previously.
What a surprise!!!!!!!
I once again, informed both parties, that it had already been addressed, discussed, apologies offered and accepted. Performance improvements made .noted, appreciated and acknowledged. I considered the matter closed.
I expressed again, that I felt that it was wrong on the company’s behalf for me to be castigated for the same offense three times.
The meeting concluded and I once again thought that was the end of it but no it wasn’t
While at the meeting I had tested both, with some questions and answers to detect any “tells” as to their true character and their intentions.
The clues came very quickly .quite frankly in spite of the “stroking” they where giving me.
I quickly realized I had inadvertently stepped into the lions dens
My conclusions.
Iain Galloway was a sycophant beholden to Bridgette
And Bridgette was a manager whose style was very dictatorial l and was very conscious of the power she had and was not afraid to use it.
I had mistakingly assumed people at this level would have the maturity to put personal issues aside, be able to face being challenged as to their thinking without taking it as a personal affront.
All of my actions where done in a polite respectful manner, so I thought I might be ok but I left the meeting with the distinct feeling that this was going to turn very ugly.
Discussions with a number of team managers following the meeting affirmed my concerns this was a lady whose style was to rule by fear whose word was law and she would not tolerate any dissent and if she was in any way “bested “in a meeting, watch out
oh bugger suspected my days where numbered
Current telecom participants
Bridgette Dalzell current head of outsourced customer care at telecom New Zealand whom is Michelle Young's direct report at time of incident
Michelle Young call center manager Hamilton call center, whom is Shaun Hoults direct report at time of incidents
Shaun Hoult team manager weekend team Sat-Tues Hamilton
Iain Galloway HR representative spends a lot of time in Hamilton
Why was I suspicious as to their intent?
Well no matter how many of us think we are indispensible we are not, people at the national level very rarely interact or communicate with those of us at the coalface as directly as this.....!!!!!!!!
Why.
because the majority of us are just not going to be around that long, national mangers recognize that and simply put have a cost benefit ratio worked out in their heads
After approximately 18 months you are past your use by date, you have earned enough if you are a half decent rep to repay the investment they have made in you.
Its that simple
I have friends that have been told that directly by managers when they have challenged a change in process/shifts that may or may not affect their work/life balance.
Besides I never saw a national manager when I was top of the heap, why would one want to see me now.
I mean, go figure
I already had most of the answers I was looking for in regard to the questions around redundancy.
It took months and was like pulling teeth to get.
So
It was very clear to me there was another agenda, their actions before and after the meeting belied the words that were spoken.
I mean really did they think I was that stupid.
why the sudden interest in answering my questions.
It required a hour and half trip to tell me something that could have been answered with a quick email or a phone call.
So again wtf
Plus remember all this was happening within weeks of my returning from a heart attack.
Not even the site managers had bothered to contact me send flowers or a bunch of grapes.
The thought never even crossed their minds .
This to a person who had only had two days sick leave in twelve years and had accrued 90 days sick leave in a site where most have used their allotment before they have even finishe training.
And suddenly everybody wants to meet me.
I mean really wtf.
Suddenly I'm that special.
Yeah right.
It was the national managers first lie "she wanted to meet me"
yeah right
She didn’t want to meet me.
She wanted to address another agenda.I suspected that it was something to do with my refusal to be chastised for the behavior referred to earlier.
I was of the thought that Michelle Young the site manager hadn’t taken kindly to me refusing to discuss same and had decided to bring in the big guns.
So I decided to test the waters at the meeting and see what transpired.
I attended the meeting , was introduced to the participants , initial discussion centered on my contract and redundancy payments, as I am/was on a very very old contract ,called the expired collective , a complex document so old that not a lot of people are aware of it, the size (90 pages long).
At that time Telecom had outsourced to Manila and I was concerned as to the ramifications and outcomes of that decision, especially at 57.
We settled all the outstanding issues and Bridgette agreed to have HR work out my redundancy to a certain date on the condition I understood it was just an example and that redundancy was not being offered at that time (nor has it since)
All this could have been addressed promptly and quickly months earlier.
I was patiently waiting for the penny to drop and sure enough it transpired exactly as I thought it would.
Low and behold Bridgette then wanted to address my lack of performance alluded to previously.
What a surprise!!!!!!!
I once again, informed both parties, that it had already been addressed, discussed, apologies offered and accepted. Performance improvements made .noted, appreciated and acknowledged. I considered the matter closed.
I expressed again, that I felt that it was wrong on the company’s behalf for me to be castigated for the same offense three times.
The meeting concluded and I once again thought that was the end of it but no it wasn’t
While at the meeting I had tested both, with some questions and answers to detect any “tells” as to their true character and their intentions.
The clues came very quickly .quite frankly in spite of the “stroking” they where giving me.
I quickly realized I had inadvertently stepped into the lions dens
My conclusions.
Iain Galloway was a sycophant beholden to Bridgette
And Bridgette was a manager whose style was very dictatorial l and was very conscious of the power she had and was not afraid to use it.
I had mistakingly assumed people at this level would have the maturity to put personal issues aside, be able to face being challenged as to their thinking without taking it as a personal affront.
All of my actions where done in a polite respectful manner, so I thought I might be ok but I left the meeting with the distinct feeling that this was going to turn very ugly.
Discussions with a number of team managers following the meeting affirmed my concerns this was a lady whose style was to rule by fear whose word was law and she would not tolerate any dissent and if she was in any way “bested “in a meeting, watch out
oh bugger suspected my days where numbered
Current telecom participants
Bridgette Dalzell current head of outsourced customer care at telecom New Zealand whom is Michelle Young's direct report at time of incident
Michelle Young call center manager Hamilton call center, whom is Shaun Hoults direct report at time of incidents
Shaun Hoult team manager weekend team Sat-Tues Hamilton
Iain Galloway HR representative spends a lot of time in Hamilton
Sunday, January 3, 2010
but alas no
This blog has been in play for some months to gain the full story go to left hand side blog archive go to bottom post and read upwards
But alas no
Shortly after this meeting I received an email from the current, at the time seconded, National Manager Bridgette Dalzell inviting me to a meeting, she was to be accompanied by Iain Galloway from HR.
I enquired as to what the meeting was about and received an evasive reply.
I immediately started to become suspicious as to their intent
From: Bridgette Dalzell
Sent: Wednesday, 17 December 2008 11:11 a.m.
To: Paul Evans-Mcleod
Cc: Michelle Young
Subject: RE: Invite to Meeting
Hi Paul,
We haven't met face to face yet so I would like to meet you.
Iain Galloway is from HR and is coming to Hamilton for the day with me. Iain and I would like to talk to you about your concerns that you have raised with the HR team over the last couple of months, your concerns around outsourcing and changes to your contact. Iain and I both thought this meeting would be better face to face rather than you approaching different people in the HR team to seek clarification on different aspects.
Regards,
Bridgette
_____________________________________________
From: Paul Evans-Mcleod
Sent: Tuesday, 16 December 2008 11:43 p.m.
To: Bridgette Dalzell
Subject: Accepted: Invite to Meeting
When: Monday, 22 December 2008 1:00 p.m.-2:00 p.m. (GMT+12:00) Auckland, Wellington.
Where: Hamilton ASB
Thank you Bridgette
I'm happy to attend
Seems a lot trouble though and I'm sure you have more pressing things to do than talk to me
All I really require is a directive to hr to allow me to have 100% of my concession entitlement applied against my rental.
I'm aware of what I'm entitled to under my contract.
All I'm seeking is parity with other staff as to how I manage my concession which honestly doesn't seem to be such a biggy to me.
My current concession structure puts me at a disadvantage, and negates me getting as fuller benefit as my work mates who are on the newer schemes.
The current model that telecom is embracing with respect to usage, indicates to me my entitlement is long overdue for an overhaul, as it is obviously not going to meet my needs going forward in this new environment.
To be clear I'm not asking for any more money or a greater concession just permission to apply it in the same way 95% of the staff can.
A change will cost telecom nothing
I have no wish to tie everybody up with such a trivial thing but if consensus cant be reached I would like to apply to renegotiate this part of my contract
What is Iain Galloway,s role and position in this meeting please
paul
yeah right to clarify around this time there where lots of rumors floating around about the out sourcing to manila I was on a very very very old contract called the expired collective not a lot of people even in hr knew the full details of it and it ramifications with regard to redundancy it involved quite large sums of $$$$ its a contract that is 90 pages long
Current telecom participants
Bridgette Dalzell current head of outsourced customer care at telecom New Zealand Michelle Youngs direct report at time of incident
Michelle Young call center manager Hamilton call center
Shaun Hoults direct report at time of incidents
Shaun Hoult team manager weekend team sat- tues Hamilton
Iain Galloway HR representative spends a lot of time in Hamilton
But alas no
Shortly after this meeting I received an email from the current, at the time seconded, National Manager Bridgette Dalzell inviting me to a meeting, she was to be accompanied by Iain Galloway from HR.
I enquired as to what the meeting was about and received an evasive reply.
I immediately started to become suspicious as to their intent
From: Bridgette Dalzell
Sent: Wednesday, 17 December 2008 11:11 a.m.
To: Paul Evans-Mcleod
Cc: Michelle Young
Subject: RE: Invite to Meeting
Hi Paul,
We haven't met face to face yet so I would like to meet you.
Iain Galloway is from HR and is coming to Hamilton for the day with me. Iain and I would like to talk to you about your concerns that you have raised with the HR team over the last couple of months, your concerns around outsourcing and changes to your contact. Iain and I both thought this meeting would be better face to face rather than you approaching different people in the HR team to seek clarification on different aspects.
Regards,
Bridgette
_____________________________________________
From: Paul Evans-Mcleod
Sent: Tuesday, 16 December 2008 11:43 p.m.
To: Bridgette Dalzell
Subject: Accepted: Invite to Meeting
When: Monday, 22 December 2008 1:00 p.m.-2:00 p.m. (GMT+12:00) Auckland, Wellington.
Where: Hamilton ASB
Thank you Bridgette
I'm happy to attend
Seems a lot trouble though and I'm sure you have more pressing things to do than talk to me
All I really require is a directive to hr to allow me to have 100% of my concession entitlement applied against my rental.
I'm aware of what I'm entitled to under my contract.
All I'm seeking is parity with other staff as to how I manage my concession which honestly doesn't seem to be such a biggy to me.
My current concession structure puts me at a disadvantage, and negates me getting as fuller benefit as my work mates who are on the newer schemes.
The current model that telecom is embracing with respect to usage, indicates to me my entitlement is long overdue for an overhaul, as it is obviously not going to meet my needs going forward in this new environment.
To be clear I'm not asking for any more money or a greater concession just permission to apply it in the same way 95% of the staff can.
A change will cost telecom nothing
I have no wish to tie everybody up with such a trivial thing but if consensus cant be reached I would like to apply to renegotiate this part of my contract
What is Iain Galloway,s role and position in this meeting please
paul
yeah right to clarify around this time there where lots of rumors floating around about the out sourcing to manila I was on a very very very old contract called the expired collective not a lot of people even in hr knew the full details of it and it ramifications with regard to redundancy it involved quite large sums of $$$$ its a contract that is 90 pages long
Current telecom participants
Bridgette Dalzell current head of outsourced customer care at telecom New Zealand Michelle Youngs direct report at time of incident
Michelle Young call center manager Hamilton call center
Shaun Hoults direct report at time of incidents
Shaun Hoult team manager weekend team sat- tues Hamilton
Iain Galloway HR representative spends a lot of time in Hamilton
statement of fact
This blog has been in play for some months to gain the full story go to left hand side blog archive go to bottom post and read upwards
Once upon a time in a far far away land.
Nope bad start.
This wasnt a fairy tale.
It didnt have a fair tale ending
So we will start again.
In the beginning
Late in 2008 I suffered a heart attack which resulted in time in hospital, a stent was implanted in a blocked artery and thus required time off work.
(I had accumulated 90 days sick leave in the previous 12 years had at most two sick days, I am not one to take sick leave on a whim.)
In this period I received no communication from the management of the site, both disappointing and distressing, though the members of my immediate team were in touch.
On returning to work , I felt strangely angry, this reflected in my performance and demeanor (anger is a byproduct of having a heart attack apparently)
My work was monitored , I was called into a meeting, there severely remonstrated by my manager Shaun Hoult, his duty and his right when acting on behalf of the company .
We had what might be termed a lively discussion in which I expressed my displeasure of the companies behavior however it concluded with an amicable solution.
I apologized for my behavior, thanked him for listening and promised to improve, we shook on the agreement , both parties, felt listened to, understood and had agreed on the outcomes of the meeting.
I duly changed my ways as promised ,Shaun noticed the improvement and past positive comments, so in my mind, we were all back on course, Thankfully.
Several weeks later I was invited to a meeting with Shaun and the site manager Michelle Young, various things were discussed in general and then my previous behavior was raised.
I informed Shaun Hoult and Michelle Young that this had already been addressed, discussed ,apologies had been accepted, improvements had been made .noted , appreciated and acknowledged, so I considered the matter closed.
I expressed that I felt that it was wrong on the companies behalf, for me to be castigated for the same offense twice
The meeting concluded and I again thought that was the end of it .
but alas no
Current telecom participants
Bridgette Dalzell current head of outsourced customer care at telecom New Zealand
Michelle Youngs direct report at time of incident
Michelle Young call center manager Hamilton call center
Shaun Hoults direct report at time of incidents
Shaun Hoult team manager weekend team sat- tues Hamilton
Iain Galloway HR representative spends a lot of time in Hamilton
Once upon a time in a far far away land.
Nope bad start.
This wasnt a fairy tale.
It didnt have a fair tale ending
So we will start again.
In the beginning
Late in 2008 I suffered a heart attack which resulted in time in hospital, a stent was implanted in a blocked artery and thus required time off work.
(I had accumulated 90 days sick leave in the previous 12 years had at most two sick days, I am not one to take sick leave on a whim.)
In this period I received no communication from the management of the site, both disappointing and distressing, though the members of my immediate team were in touch.
On returning to work , I felt strangely angry, this reflected in my performance and demeanor (anger is a byproduct of having a heart attack apparently)
My work was monitored , I was called into a meeting, there severely remonstrated by my manager Shaun Hoult, his duty and his right when acting on behalf of the company .
We had what might be termed a lively discussion in which I expressed my displeasure of the companies behavior however it concluded with an amicable solution.
I apologized for my behavior, thanked him for listening and promised to improve, we shook on the agreement , both parties, felt listened to, understood and had agreed on the outcomes of the meeting.
I duly changed my ways as promised ,Shaun noticed the improvement and past positive comments, so in my mind, we were all back on course, Thankfully.
Several weeks later I was invited to a meeting with Shaun and the site manager Michelle Young, various things were discussed in general and then my previous behavior was raised.
I informed Shaun Hoult and Michelle Young that this had already been addressed, discussed ,apologies had been accepted, improvements had been made .noted , appreciated and acknowledged, so I considered the matter closed.
I expressed that I felt that it was wrong on the companies behalf, for me to be castigated for the same offense twice
The meeting concluded and I again thought that was the end of it .
but alas no
Current telecom participants
Bridgette Dalzell current head of outsourced customer care at telecom New Zealand
Michelle Youngs direct report at time of incident
Michelle Young call center manager Hamilton call center
Shaun Hoults direct report at time of incidents
Shaun Hoult team manager weekend team sat- tues Hamilton
Iain Galloway HR representative spends a lot of time in Hamilton
bona fides
This blog has been in play for some months to gain the full story go to left hand side blog archive go to bottom post and read upwards
the best way to prove my bona fides is to show you my cv
p e r s o n a l d e t a i l s
Full Name: Paul Evans-Mcleod
Address: 17 Minnie Place
Hamilton
Telephone: 078494584
Mobile 0272423017
Email: paul.evans-mcleod@xtra.o.nz
e d u c a t i o n – t r a i n i n g – l i c e n c e s
Sixth Form Certificate
School Certificate – Biology, Science, History & English
Diploma Business Management
Sales and marketing
Advanced Trade Certificate Telecommunications
Vehicle Licence Class 1
e m p l o y m e n t r e c o r d
Telecom NZ
Call Centre Professional
1994 to present
Acheivements:
Advanced Technical Knowledge of Telecom Residential services, Mobile phones etc
Ranked 15th Nationally in my First year
Ranked Top Rep in Hamilton in the Second year
Ranked Runner up Top Sales rep Nationally in the third year
Top Tolls acheiver
Top rep for the Hamilton site 3 years in row competing against a staff pool of approx 250 -300.
Saved Telecom $3.8 million two years ago, after my analysis proved a correction needed to be made with one of their marketing projects
Key Responsibilities:
Provide Telecom Residential customers with exceptional Service and support.
Achieve Sales targets
Increase Market Share
NZPO / Telecom
Role:
Trainee Lineman
Skilled Lineman
Foreman
Senior Foreman
Service Order controller for more than 20 x 2 and 3 man Teams
May 1970 - November 1994
Staff
Up to 10 Technical staff
Responsibilities
· Originally trained in the NZPO/ Telecom. This included Cable jointing and faults, Line faults, Installation and maintenance of the telecom network and telephone systems.
Management of projects and technical teams
Project management
c o m p u t e r k n o w l e d g e
Microsoft Word
Microsoft Email & Internet
Database management
Project management
Telecom databases
r e f e r e e s
Will be supplied when required
Current telecom participants
Bridgette Dalzell current head of outsourced customer care at telecom New Zealand Michelle Youngs direct report at time of incident
Michelle Young call center manager Hamilton call center
Shaun Hoults direct report at time of incidents
Shaun Hoult team manager weekend team sat- tues Hamilton
Iain Galloway HR representative spends a lot of time in Hamilton
the best way to prove my bona fides is to show you my cv
p e r s o n a l d e t a i l s
Full Name: Paul Evans-Mcleod
Address: 17 Minnie Place
Hamilton
Telephone: 078494584
Mobile 0272423017
Email: paul.evans-mcleod@xtra.o.nz
e d u c a t i o n – t r a i n i n g – l i c e n c e s
Sixth Form Certificate
School Certificate – Biology, Science, History & English
Diploma Business Management
Sales and marketing
Advanced Trade Certificate Telecommunications
Vehicle Licence Class 1
e m p l o y m e n t r e c o r d
Telecom NZ
Call Centre Professional
1994 to present
Acheivements:
Advanced Technical Knowledge of Telecom Residential services, Mobile phones etc
Ranked 15th Nationally in my First year
Ranked Top Rep in Hamilton in the Second year
Ranked Runner up Top Sales rep Nationally in the third year
Top Tolls acheiver
Top rep for the Hamilton site 3 years in row competing against a staff pool of approx 250 -300.
Saved Telecom $3.8 million two years ago, after my analysis proved a correction needed to be made with one of their marketing projects
Key Responsibilities:
Provide Telecom Residential customers with exceptional Service and support.
Achieve Sales targets
Increase Market Share
NZPO / Telecom
Role:
Trainee Lineman
Skilled Lineman
Foreman
Senior Foreman
Service Order controller for more than 20 x 2 and 3 man Teams
May 1970 - November 1994
Staff
Up to 10 Technical staff
Responsibilities
· Originally trained in the NZPO/ Telecom. This included Cable jointing and faults, Line faults, Installation and maintenance of the telecom network and telephone systems.
Management of projects and technical teams
Project management
c o m p u t e r k n o w l e d g e
Microsoft Word
Microsoft Email & Internet
Database management
Project management
Telecom databases
r e f e r e e s
Will be supplied when required
Current telecom participants
Bridgette Dalzell current head of outsourced customer care at telecom New Zealand Michelle Youngs direct report at time of incident
Michelle Young call center manager Hamilton call center
Shaun Hoults direct report at time of incidents
Shaun Hoult team manager weekend team sat- tues Hamilton
Iain Galloway HR representative spends a lot of time in Hamilton
raison d'etre
This blog has been in play for some months to gain the full story go to left hand side blog archive go to bottom post and read upwards
There are always two choices, two paths to take, one is easy. And its only reward is that is easy.
I keep six good serving men,
they taught me all I knew.
Their names are What, why and when,
And how , and where and who.
Rudyard Kipling
In April 1521, Luther appeared before Emperor Charles V to defend what he had taught and written. At the end of his speech, the story goes, he spoke the famous words, "Here I stand; I can do no other. God help me."
The earliest printed version of Luther's address added these words, which were not recorded on the spot. It's possible they are genuine, but for almost a half century now, most scholars have believed they were probably not spoken by Luther.
A second misunderstanding arises when the words "Here I stand" are quoted as evidence of Luther's modern stand against the medieval powers of church and empire. Luther's speech was not a defiant, solitary protest, but a calm, reasoned account of why he had written the books piled on the table before him and why he could not recant their content.
You are not only responsible for what you say, but also for what you do not say
martin luther
The opportunity for victory is provided by the enemy
Art of War ..Sun Tzui
Great spirits , have always encountered violent opposition from mediocre mindS
Albert Einstein
Integrity gives you real freedom because you have nothing to fear since you have nothing to hide
Men of genius are admired.Men of wealth are envied, Men of power are feared, but only men, of character are tested.
Arthur Freidman
To all
This blog has been in play for some months to gain the full story go to left hand side go to bottom post and read upwards
Current telecom participants
Bridgette Dalzell current head of outsourced customer care at telecom New Zealand whom is Michelle Young's direct report at time of incident
Michelle Young call center manager Hamilton call center, whom is Shaun Hoults direct report at time of incidents
Shaun Hoult team manager weekend team Sat-Tues Hamilton
Iain Galloway HR representative spends a lot of time in Hamilton
There are always two choices, two paths to take, one is easy. And its only reward is that is easy.
I keep six good serving men,
they taught me all I knew.
Their names are What, why and when,
And how , and where and who.
Rudyard Kipling
In April 1521, Luther appeared before Emperor Charles V to defend what he had taught and written. At the end of his speech, the story goes, he spoke the famous words, "Here I stand; I can do no other. God help me."
The earliest printed version of Luther's address added these words, which were not recorded on the spot. It's possible they are genuine, but for almost a half century now, most scholars have believed they were probably not spoken by Luther.
A second misunderstanding arises when the words "Here I stand" are quoted as evidence of Luther's modern stand against the medieval powers of church and empire. Luther's speech was not a defiant, solitary protest, but a calm, reasoned account of why he had written the books piled on the table before him and why he could not recant their content.
You are not only responsible for what you say, but also for what you do not say
martin luther
The opportunity for victory is provided by the enemy
Art of War ..Sun Tzui
Great spirits , have always encountered violent opposition from mediocre mindS
Albert Einstein
Integrity gives you real freedom because you have nothing to fear since you have nothing to hide
Men of genius are admired.Men of wealth are envied, Men of power are feared, but only men, of character are tested.
Arthur Freidman
To all
This blog has been in play for some months to gain the full story go to left hand side go to bottom post and read upwards
Current telecom participants
Bridgette Dalzell current head of outsourced customer care at telecom New Zealand whom is Michelle Young's direct report at time of incident
Michelle Young call center manager Hamilton call center, whom is Shaun Hoults direct report at time of incidents
Shaun Hoult team manager weekend team Sat-Tues Hamilton
Iain Galloway HR representative spends a lot of time in Hamilton
Hoist with your own petard telecom nz and me
This blog has been in play for some months to gain the full story go to left hand side blog archive go to bottom post and read upwards
IN READING THIS BLOG SOME AMONG YOU MAY QUESTION MY LOYALTY TO TELECOM
I HAD IT; IN SPADES; TILL THESE FOUR PEOPLE SHOWED ME , IN NO UNCERTAIN TERMS, THAT BOTH TELECOM AND THEM, GAVE IT HAD NO VALUE WHAT SO EVER
Why go public via a blog
I tried to resolve it in house and I was,cast aside and treated dismissively from the top down............ 39 years service nobody was interested
Eleanor Roosevelt said it best
“no one can make you feel inferior unless you give them your permission”
by destroying me they destroyed themselves they where condemned from the day they started on me; thier arrogance has just blinded them to the fact.
Soon they will see the ramifications and consequences of their actions.
They have no one to blame but themselves
My leaving suddenly, and constrained by the deliberate confidentiality of the mediation process, rumors thus swirled as to the reasons of my sudden departure, none of them honourable
What upset me most, was I was known for my integrity and honesty, Telecoms actions impugned and tarnished that
I looked at what was important to me and decided to act
I resolved to restore my good name
It took 39years 3 months to build it in my work place and four people whose cumulative total of years served; would not even match my individual total destroyed it .
If you don’t have an inner code you live by, then what indeed is the point
Will I get sued, who cares with no assets and living on the dole good luck to them.
It will be just another bill paid from the public purse
Why go public well if thier actions are so honorable the will stand up to the glare of public scrutiny.
Time to find out.
FEEL FREE TO ADD COMMENTS. EMAIL PAUL.REYNOLDS. BECOME A FOLLOWER
ITS MY STORY WARTS AND ALL AND YOUR FORUM
My contention that this action was as close to a constructive dismissal as you can get, by thier action or inactions they show that my ousting was predetermined, premeditated workplace bullying by micro-management disguised as performance management
In their rush some or all may/may not have breached
"the employment act 2000 "
"the health and safety act 2002 "
and "the privacy act"
If they have ,they will be held accountable under the law and suffer its consequences.
Because they may/may not have brought Telecom into disrepute; they may/may not lose thier jobs
No doubt my actions will bring out alot of drivel about me to deflect the damage I have brought to thier image however these four by thier behaviours have brought telecom into disrepute and for that alone serious questions need to be asked and acted on
I am progessing this on my own , as my pride at the moment deems it so.
Any helpful advice from any lawyer types and others just leave in the comments field it will gratefully accepted
Hoist with your petard is a very old phrase its definition is “ Injured by the device that you intended to use to injure others”
A petard is, or rather was, as they have long since fallen out of use, a small engine of war, used to blow breaches in gates or walls. They were originally metallic and bell-shaped but later cubical wooden boxes.
Whatever the shape, the significant feature was that they were full of gunpowder - basically what we would now call a bomb
The bombs I am going to use in this forum, are the correspondence between me and other parties, involved in the discussions I had with telecom when they decided to micro-manage me out of a job.
So in most part,it will involve a lot of boring reading, but it will give some insight as to the behaviors and ethics and the integrity of the company and those involved.
Or lack of it,as the case may be,of the parties whom participated in my down fall.
Effectively the people involved will display their true characters with their own words
Where ever possible I will insert the actually documents, in whatever form I can manage.
I’m am new to blogs you will have to bear with me as I learn the intricacies of same
Why am I doing this you may wonder.
Well as stated in letter to telecom senior management
“these people have impugned my good name in the eyes of my work mates and left me with nothing there is nothing left that you can do to me the only thing remains of value to me is “my good name” I will pursue the restoration of my reputation until it is resolved .”
You (Telecom) may be believe this matter is at an end
. “Accordingly we believe this matter is at an end and neither myself or other Telecom executives or managers will be responding to any further correspondence from you.”
However I don’t
So as time goes by and when the mood takes me I will start at the start and end at the end
And for those that are wondering the numbers listed as a sign off are those of my appointment number t126881
Current telecom participants
Bridgette Dalzell current head of outsourced customer care at telecom New Zealand whom is Michelle Young's direct report at time of incident
Michelle Young call center manager Hamilton call center, whom is Shaun Hoults direct report at time of incidents
Shaun Hoult team manager weekend team Sat-Tues Hamilton
Iain Galloway HR representative spends a lot of time in Hamilton
IN READING THIS BLOG SOME AMONG YOU MAY QUESTION MY LOYALTY TO TELECOM
I HAD IT; IN SPADES; TILL THESE FOUR PEOPLE SHOWED ME , IN NO UNCERTAIN TERMS, THAT BOTH TELECOM AND THEM, GAVE IT HAD NO VALUE WHAT SO EVER
Why go public via a blog
I tried to resolve it in house and I was,cast aside and treated dismissively from the top down............ 39 years service nobody was interested
Eleanor Roosevelt said it best
“no one can make you feel inferior unless you give them your permission”
by destroying me they destroyed themselves they where condemned from the day they started on me; thier arrogance has just blinded them to the fact.
Soon they will see the ramifications and consequences of their actions.
They have no one to blame but themselves
My leaving suddenly, and constrained by the deliberate confidentiality of the mediation process, rumors thus swirled as to the reasons of my sudden departure, none of them honourable
What upset me most, was I was known for my integrity and honesty, Telecoms actions impugned and tarnished that
I looked at what was important to me and decided to act
I resolved to restore my good name
It took 39years 3 months to build it in my work place and four people whose cumulative total of years served; would not even match my individual total destroyed it .
If you don’t have an inner code you live by, then what indeed is the point
Will I get sued, who cares with no assets and living on the dole good luck to them.
It will be just another bill paid from the public purse
Why go public well if thier actions are so honorable the will stand up to the glare of public scrutiny.
Time to find out.
FEEL FREE TO ADD COMMENTS. EMAIL PAUL.REYNOLDS. BECOME A FOLLOWER
ITS MY STORY WARTS AND ALL AND YOUR FORUM
My contention that this action was as close to a constructive dismissal as you can get, by thier action or inactions they show that my ousting was predetermined, premeditated workplace bullying by micro-management disguised as performance management
In their rush some or all may/may not have breached
"the employment act 2000 "
"the health and safety act 2002 "
and "the privacy act"
If they have ,they will be held accountable under the law and suffer its consequences.
Because they may/may not have brought Telecom into disrepute; they may/may not lose thier jobs
No doubt my actions will bring out alot of drivel about me to deflect the damage I have brought to thier image however these four by thier behaviours have brought telecom into disrepute and for that alone serious questions need to be asked and acted on
I am progessing this on my own , as my pride at the moment deems it so.
Any helpful advice from any lawyer types and others just leave in the comments field it will gratefully accepted
Hoist with your petard is a very old phrase its definition is “ Injured by the device that you intended to use to injure others”
A petard is, or rather was, as they have long since fallen out of use, a small engine of war, used to blow breaches in gates or walls. They were originally metallic and bell-shaped but later cubical wooden boxes.
Whatever the shape, the significant feature was that they were full of gunpowder - basically what we would now call a bomb
The bombs I am going to use in this forum, are the correspondence between me and other parties, involved in the discussions I had with telecom when they decided to micro-manage me out of a job.
So in most part,it will involve a lot of boring reading, but it will give some insight as to the behaviors and ethics and the integrity of the company and those involved.
Or lack of it,as the case may be,of the parties whom participated in my down fall.
Effectively the people involved will display their true characters with their own words
Where ever possible I will insert the actually documents, in whatever form I can manage.
I’m am new to blogs you will have to bear with me as I learn the intricacies of same
Why am I doing this you may wonder.
Well as stated in letter to telecom senior management
“these people have impugned my good name in the eyes of my work mates and left me with nothing there is nothing left that you can do to me the only thing remains of value to me is “my good name” I will pursue the restoration of my reputation until it is resolved .”
You (Telecom) may be believe this matter is at an end
. “Accordingly we believe this matter is at an end and neither myself or other Telecom executives or managers will be responding to any further correspondence from you.”
However I don’t
the sexy bits go to posts
meetings meetings meetings
what tactics they may employ
naughty naughty
So as time goes by and when the mood takes me I will start at the start and end at the end
And for those that are wondering the numbers listed as a sign off are those of my appointment number t126881
Current telecom participants
Bridgette Dalzell current head of outsourced customer care at telecom New Zealand whom is Michelle Young's direct report at time of incident
Michelle Young call center manager Hamilton call center, whom is Shaun Hoults direct report at time of incidents
Shaun Hoult team manager weekend team Sat-Tues Hamilton
Iain Galloway HR representative spends a lot of time in Hamilton
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