as I see it

As I see it

I’ve been reflecting over the last week or so about my actions and those of my previous employer

Over the last 12 years in the 123 center site based in Hamilton and up until they started micro managing me

I had I believe only 2 days sick leave I had some bereavement leave in the latter stages of my employment to bury both my parents and two of my brothers so at the time of heart attack I had accrued 90 days of sick leave

Was it appreciated did they even care in hindsight no

In the 12 years was I late once no never

Was it appreciated did they even care in hindsight no

I believe most of the time the got value for their money in terms of my work ethic I was as good as if not better than most yes I will admit to some lapses

Was it appreciated did they even care in hindsight no

As my little battle with telecom many will question my loyalty to telecom it was always there until I realized how little value they put on it

Was it appreciated did they even care in hindsight no

So why am I carrying the burden of this battle to show all that are interested or even care telecoms actions or those or some of their employees overrides their own vision statements their own code of ethics and the company ethos

And when they are called to account about it they don’t even care to address the issues

I may lose in court which leaves me with the court of public opinion they may have the legal right to do the things they do but the public and myself have the right to a different view

All I will do is place the facts as I see them in front of you the public when I can I will support them with evidence produced by the individual themselves and as quoted before if their actions are so honorable they will hold up in the light of public scrutiny

If the authority finds against them and their actions are illegal then they should be held accountable

And if so because the same actions have brought “telecom into disrepute” they should be invited to resign immediately

As this reason has been quoted in many of the dismissal letters I have seen so the irony is they

should be held accoutable to their own quoted standards

we shall see what transpires

To all
This blog has been in play for some months to gain the full story go to left hand side go to bottom post and read upwards

my letter to telecom requesting witness.s

Dear sir/madam’s

As you are aware you are named as first, second, and third respondents in a hearing under the employment relations act 2000
That is before the employment relations authority at Auckland

File number
5294885

The authority as written to me with pursuant to the next part of the process I am required to provide the following in time for a conference call between all parties and their representatives scheduled for 11.3O am March 4

1. attendance at mediation
2. discussing the time date and venue for the investigation meeting
3. timetabling of information to come to the authority
4. identify the number and identification of witness
5. checking the remedies sought
6. outlining the process of the investigation meeting ,clarifying any issues

I require from yourselves, to enable me to fulfill the requirements of item 4 ,

The number and identity of all attendees to all and any meeting in which Bridgette Dalzell was in attendance including all or any “boot camps” “conferences” .conference calls “. team meetings” in fact any action

Any and all team leaders that where on site while Bridgette Dalzell was in attendance and or at the Hamilton site in the time period that Bridgette was acting as seconded national manager and or any other time she was on site or in attendance

Including any and all recipients/participants of any emails, memos, notes voice calls ,one on one meetings that are pursuant to the above concerns in all matters discussed


To all
This blog has been in play for some months to gain the full story go to left hand side go to bottom post and read upwards

TELECOMS RESPONSE

Response from telecom re employment relations authority proceedings

Well things are moving along received response via ERA and Telecom regarding my concerns

Came from a John Rooney a partner of Simpson Greierson whoa they the big boys shit !!!

They are basing their case on the fact that I have attended mediation signed and agreement etc etc as per previous post I’m concerned as to the legality of their actions in getting me there
So what happens now well today I received more information from era advising me that the authority member that will be investigating the matter will be a lady named Vicki Campbell the support officer Stephen Berry will be calling me shortly to discuss
1. attendance at mediation
2. discussing the time date and venue for the investigation meeting
3. timetabling of information to come to the authority
4. identify the number and identification of witness
5. checking the remedies sought
6. outlining the process of the investigation meeting ,clarifying any issues


this next bit is going to be interesting especially around calling the witness.es as there will be a few and I have to find some way of protecting them as telecom management can and has proven to be a little vindictive when they are crossed rather than applauding the integrity of the person actions they question the loyalty of “whistleblower”

the authority has just rung and confirmed the time of the conference call as to be Thursday 11.30 am 4 march

so I’m off to write a letter requesting a list of witness who were in attendance at the boot camps and all and any team meetings in which Bridgette Dalzell was present

so await my next blog


To all
This blog has been in play for some months to gain the full story go to left hand side go to bottom post and read upwards

Xt out again

This time no one is at home answering the phones the TV reporters are getting their answers from twitter all other phone numbers are going straight to voicemail now that will be “in the herald on Sunday “and on the talk back tomorrow

Has top management abandoned the public and left the poor buggers at the coal face to handle the wrath of the nation surprise surprise or have they just run out of answers


How long before senior management get a F**K you text from a staff member at the front line they are getting weary of it

imagine trying to sell a phone anybody that makes thier mobile targets this month should get double thier commission they would be legends

So much for all that one telecom rah rah stuff aye

Shows you the character of management when the going gets tough where are they

A few good years ago when a strike decimated the ranks in the call centers ,senior management stepped in and manned the phones and not just for a token few hours all day every day until the crisis eased they sat and took it on the chin with the rest of us

So come on Alan Gourdie , Trish Kieth and Brigette Dalzell front up and show them what leadership is really about

When I was employed by telecom I was the bane of the trainers they hated it when my team came thru because I was always always always asking questions and demanding answers because with my back ground I could often spot flaws

After a while I got the message that I was to shut up a accept the training is what it is don’t keep upsetting people

I keep telling them “if you seek the consul of yes men you reap the wisdom of mediocrity”

Well now the New Zealand public has reaped the wisdom of mediocre training dictated by marketing and dissent or disagreement quashed by management

Management failed to crasp that the person that was always asking questions where at least engaged in the process and thinking about it not sleeping in the back of the class

Heads are going to roll and there is going a lot of wringing of hands and knashing of teeth there will be blood on the floor after this debacle you reap what you sow

One of the forums out there called "geek zone" pretty much hit the nail on the head with this comment

1/ Big stuff up gets a lot of publicity
2/ Telecom doesn’t know its customers so assumes it can fuddle around and p*ss people off.
3/ Big stuff up gets even more publicity
4/ Telecom execs start running around panicking like chickens at a KFC appreciation society meeting
5/ Middle managers start worrying about their jobs.
6/ The poor buggers at the coal face are yelled at a lot and blamed despite telling middle managers that 'hey we are going into this too quickly'
7/ Technicians fix the thing quickly despite telling middle managers that 'hey we are fixing this too quickly'
8/ go to point 1

Taken from the Telecom Big Time development lifecycle process, seems to apply for everything in that company :-)

thats from an ex employee whos been around

may instead of spending all that money on light shows christmas trees and a new logo they should have spent it on building some redundancy into the system

they said that new logo looked like somebodys rectum pretty apt though turned out to be well though out cause the making an "arse" out of this ballsup



To all
This blog has been in play for some months to gain the full story go to left hand side go to bottom post and read upwards

an apology

today my union rep got in touch with me i was a bit terse and abrupt with him he has been a good supporter during my troubles so after i calmed down a bit i had to apologise


Hi Pete
My apologies
Sorry to be abrupt with you but I’m am literally at the end of my tether I have tried to keep my head up and remain positive for six months but it has finally worn me down

Job after job I go for the question is always asked in one form or another /why would you resign after so long in a job and why would you resign in the middle of a recession
So I’m caught every time by the confidentially clauses and have to fudge my way around the answer which alters the tenor of the interview

My health is fucked and I’m fighting very hard not to sink into depression which as you know I suffer from but unfortunately its gaining on me every day I have to make a super conscious effort not to burst into tears cause once it happens it won’t stop

I have fought that battle three times and won I don’t know if I have the energy left in me for a fourth

I don’t sleep at nights and my home life is spiraling out of control as Robyn is working 6 days a week and her health and physical wellbeing has never been up to it she is completely stuffed .the marriage is all but shot because of the constant stress and financial pressure
The house has been sold to my brother to keep a roof over my head if I lose that and my marriage I have fuck all left to fight for and at 57 having to start from scratch again is not a good look even for a “sane” person

You might want to look at my blog as I had to vent my frustrations’ some where

http://hwyop.blogspot.com/2010/01/hoist-with-your-own-petard-telecom-nz.html


all this cause I got micro managed on the whim of either Michelle Young or Bridgette Dalzell so if their actions are so honorable they can stand up to the light of public scrutiny

They tarnished my name that I simply won’t stand for
That coupled with the fact that both the employment relations authority and the ombudsman have taken it on board and giving me a file number for each tells me they have a case to answer as neither of these agencies would be wasting their time if the felt I was just an irrational aggrieved sacked employee


To all
This blog has been in play for some months to gain the full story go to left hand side go to bottom post and read upwards

employment relationship authority

Well things are moving along slowly but surely

Received correspondence from the employment relations authority indicating my statement of problem has been lodged with the authority as of Feb. 8 th

A copy of the statement of problem has been sent to telecom and they now have 14 days to reply

This is where it is going to start to get interesting me I am working on my witness list


To all
This blog has been in play for some months to gain the full story go to left hand side go to bottom post and read upwards





Current telecom participants
Bridgette Dalzell current head of outsourced customer care at telecom New Zealand whom is Michelle Young's direct report at time of incident
Michelle Young call center manager Hamilton call center, whom is Shaun Hoults direct report at time of incidents

Shaun Hoult team manager weekend team Sat-Tues Hamilton

Iain Galloway HR representative spends a lot of time in Hamilton

have lodged an official complaint with the employment relations authority

Dear sir/madam



I would encourage you to visit my blog http://hwyop.blogspot.com/ please go to left hand side please go to the first post and work your way up

This will serve to illustrate my current difficulties

I have canvassed every way possible with my employer and with the labor department to resolve but now find myself shut out

I believe that I have been unjustifiably dismissed under the following reasons

1 the dismissal itself was not fair or reasonable

2 the dismissal has been carried out in an unfair way

3 that I was discriminated against by their refusal or failure to offer me the employee

A The same terms of employment
B Conditions of work
C Being made to resign by the employer

As other employees with the same or similar qualifications experience or skills working in the same or similar circumstances

Furthermore I suffered dismissal and detriment by the employer and their representative in circumstances in which other employees doing the same kind of work are not or would not be treated in the same way i.e. I was micro-managed out. a process that is widely known to be work place bullying others equal to me in ability or lack of same where not

I also believe that because they deliberately ignored the 2002 health and safety amendment act with regard to hazards in the work place .stress is classed as a hazard (they had no hazard control plans in place at the time )as required by law and failed to acknowledge letters from my doctor (that stated the micro-managing was affecting my health)they failed to take “all practicable steps “ to alleviate the concerns by removing the micro-managing

The department of labor was unable to clearly state why they didn’t consider removing the micro-managing as a practicable step either

Please treat this as a complaint as they telecom specifically in the Hamilton office under the leadership of Michelle Young call center manager at the behest of Bridgette Dalzell seconded national manager at the time (see in blog re boot camp ) with the able help of Iain Galloway from HR have or are in the process of doing this to at least a number of other individuals

I also am of the belief that some of their acts/procedures constitute a criminal act under various labor laws
Yes I have signed an agreement at mediation that all matters between myself and Telecom where resolved but I was unaware at that time that illegal acts where being used to achieve the outcome Telecom required


To all
This blog has been in play for some months to gain the full story go to left hand side go to bottom post and read upwards




Current telecom participants
Bridgette Dalzell current head of outsourced customer care at telecom New Zealand whom is Michelle Young's direct report at time of incident
Michelle Young call center manager Hamilton call center, whom is Shaun Hoults direct report at time of incidents

Shaun Hoult team manager weekend team Sat-Tues Hamilton

Iain Galloway HR representative spends a lot of time in Hamilton