Xt out again

This time no one is at home answering the phones the TV reporters are getting their answers from twitter all other phone numbers are going straight to voicemail now that will be “in the herald on Sunday “and on the talk back tomorrow

Has top management abandoned the public and left the poor buggers at the coal face to handle the wrath of the nation surprise surprise or have they just run out of answers


How long before senior management get a F**K you text from a staff member at the front line they are getting weary of it

imagine trying to sell a phone anybody that makes thier mobile targets this month should get double thier commission they would be legends

So much for all that one telecom rah rah stuff aye

Shows you the character of management when the going gets tough where are they

A few good years ago when a strike decimated the ranks in the call centers ,senior management stepped in and manned the phones and not just for a token few hours all day every day until the crisis eased they sat and took it on the chin with the rest of us

So come on Alan Gourdie , Trish Kieth and Brigette Dalzell front up and show them what leadership is really about

When I was employed by telecom I was the bane of the trainers they hated it when my team came thru because I was always always always asking questions and demanding answers because with my back ground I could often spot flaws

After a while I got the message that I was to shut up a accept the training is what it is don’t keep upsetting people

I keep telling them “if you seek the consul of yes men you reap the wisdom of mediocrity”

Well now the New Zealand public has reaped the wisdom of mediocre training dictated by marketing and dissent or disagreement quashed by management

Management failed to crasp that the person that was always asking questions where at least engaged in the process and thinking about it not sleeping in the back of the class

Heads are going to roll and there is going a lot of wringing of hands and knashing of teeth there will be blood on the floor after this debacle you reap what you sow

One of the forums out there called "geek zone" pretty much hit the nail on the head with this comment

1/ Big stuff up gets a lot of publicity
2/ Telecom doesn’t know its customers so assumes it can fuddle around and p*ss people off.
3/ Big stuff up gets even more publicity
4/ Telecom execs start running around panicking like chickens at a KFC appreciation society meeting
5/ Middle managers start worrying about their jobs.
6/ The poor buggers at the coal face are yelled at a lot and blamed despite telling middle managers that 'hey we are going into this too quickly'
7/ Technicians fix the thing quickly despite telling middle managers that 'hey we are fixing this too quickly'
8/ go to point 1

Taken from the Telecom Big Time development lifecycle process, seems to apply for everything in that company :-)

thats from an ex employee whos been around

may instead of spending all that money on light shows christmas trees and a new logo they should have spent it on building some redundancy into the system

they said that new logo looked like somebodys rectum pretty apt though turned out to be well though out cause the making an "arse" out of this ballsup



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